Accessibility Statement
Silver Oak Family Practice is committed to providing accessible healthcare services for all patients and visitors. We want everyone who attends our clinic or uses our website to feel welcome and supported.
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In the Clinic
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Our premises are accessible to patients with mobility needs.
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If you require assistance on arrival, please let our staff know and we will be happy to help.
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Accessible toilet facilities are available.
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We strive to make every visit as comfortable and independent as possible. Wheelchair ramps and accessible toilet facilities are available throughout our clinic, ensuring ease of movement for everyone. Our staff members are trained to offer thoughtful assistance, with respect for privacy and dignity.
For patients who are deaf, hard of hearing, or have other communication requirements, we can arrange sign language interpretation or alternative communication methods upon request. Please let us know your needs ahead of time so we can prepare the necessary supports.
Service animals are welcome.
Website Accessibility
We aim to make our website easy to use and accessible for all visitors, including those using assistive technologies such as screen readers.
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Text is written in clear, simple language.
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Colours and fonts are chosen to improve readability.
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Pages can be navigated using standard browsers and devices.
If you experience any difficulties using our website, please contact us so we can assist you.
Communication Support
If you need information in a different format (such as large print or easy-to-read text), please contact our reception team in advance of your appointment and we will do our best to meet your needs.
Feedback
We welcome feedback on how we can improve accessibility in both our clinic and online services. Please get in touch via Reception@silveroakfamilypractice.net.