Privacy Policy
Effective date: 22/08/2025
Clinic Name: Silver Oak Family Practice
-
Introduction
Silver Oak Family Practice is a GP practice based in Bray, Co. Wicklow, Ireland. We provide medical care and related services, including online appointment requests and repeat prescriptions.
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or contact us.
Our contact details:
Address: 7a Ballywaltrim Heights, Killarney Road, Bray, Co. Wicklow
E-mail: reception@silveroakfamilypractice.net
Phone: 01 538 31 32/
089 94 99 345
​
2. What Information We Collect
When you use our website or contact our clinic, we may collect:
-
Your name, phone number, and email address (if you use our contact form or booking system).
-
Information you provide when requesting an appointment or service (e.g., repeat prescriptions).
-
Technical information such as IP address, browser type, and pages visited (collected automatically via cookies—see below).
​​
3. How We Use Your Information
We process personal data in line with GDPR and medical confidentiality obligations. Your data is used for:
-
Providing healthcare services.
-
Managing appointments and patient communications.
-
Responding to your enquiries.
-
Issuing repeat prescriptions and providing other online services
-
Meet our legal and regulatory obligations.
-
Improving our website and services.
We do not use your information for marketing.
​
4. Legal Basis for Processing
We process your personal data under the following GDPR legal bases:
-
Contractual necessity – to provide healthcare services you request.
-
Legal obligation – to comply with healthcare regulations.
-
Consent – when you provide information via our website forms.
​​
5. Sharing Your Data
We only share your data where necessary:
-
With healthcare professionals involved in your care.
-
With service providers (e.g., secure booking or email systems compliant with GDPR-regulations) who support our clinic.
-
Where required by law or regulatory bodies.
​​
We never sell your personal information.
​
6. Data Retention
-
Website enquiries: kept for up to 12 months.
-
Medical records: kept in line with Irish Medical Council and HSE guidelines.
-
Patient data is stored securely in compliance with GDPR.
-
Website forms are transmitted securely (SSL/ HTTPS)
​​
7. Your Rights
Under GDPR, you have the right to:
-
Access your personal data.
-
Request correction or deletion.
-
Restrict or object to processing.
-
Request transfer of your data.
-
Withdraw consent (where consent is the legal basis).
To exercise these rights, please contact us at: reception@silveroakfamilypractice.net
​
8. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser at any time.
​
9. Data Security
​
We use secure systems and follow strict protocols to protect your information from unauthorised access, disclosure, or misuse.
​
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us.
You also have the right to complain to the Data Protection Commission (DPC), Ireland if you are not satisfied with how we handle your data.