Data Protection Policy
Silver Oak Family Practice – Website Data Protection Policy
Last updated: 22/08/25
At Silver Oak Family Practice we respect your privacy and are committed to protecting your personal data when you use our website. This policy explains how we handle the information you provide online.
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1. What Data We Collect
When you use our website, we may collect:
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Personal details: Name, date of birth, phone number, email address
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Medical information: Details you provide in appointment requests or prescription requests
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Technical information: IP address, browser type, and cookies (used for website functionality and analytics)
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2. How We Use Your Data
We process your data for legitimate purposes, including:
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Managing appointments and consultations
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Responding to online requests (e.g., prescriptions)
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Issuing medical advice or documents securely
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Improving website functionality and user experience
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Complying with legal and regulatory obligations
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3. Who Can Access Your Data
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Only authorized clinic staff who need the information to provide care
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Trusted IT service providers under GDPR-compliant agreements
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Regulatory authorities if legally required
We do not sell or share your personal information with any third parties for marketing purposes.
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4. How We Protect Your Data
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All online forms use secure SSL encryption
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Patient information is stored on secure, access-controlled systems
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Staff follow strict confidentiality and data handling procedures
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Regular security audits are performed to protect your data
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5. Data Retention
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Online data is stored only as long as necessary for its purpose
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Medical information is retained in line with Medical Council / HSE guidelines
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6. Your Rights
Under GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion where applicable
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Object to certain processing
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Lodge a complaint with the Data Protection Commission (DPC): www.dataprotection.ie
To exercise your rights, contact us at:
Email: reception@silveroakfamilypractice.net
Phone: 01 538 31 32/
089 9602 9725
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7. Cookies & Website Analytics
We use cookies to improve website performance and analytics. You can manage cookies in your browser settings.
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8. Contact
If you have questions about this policy or how we handle data online, contact:
Silver Oak Family Practice
Email: reception@silveroakfamilypractice.net
Phone: 01 538 31 32/
089 9602 9725